So, the eternal questions I get asked are – why did you start CrowdZap, and where did your idea come from?
My apologies for using the over-used “lightbulb moment” phrase– but that is exactly what it was. We all have such moments, but this time I wanted to do something about it.
It started earlier this year with the purchase of a Brita water filter jug from GroupOn. I had never before purchased an item from GroupOn, but believed (and still do!) that their concept is a great one. Concepts are great, but it’s the practical and customer side of things which starts this story.
So here I was, a regular Joe, gasping for my filtered water. Over a week goes by and hey presto (!) a parcel arrives from GroupOn. My good lady opens it in the kitchen whilst I am having a rather boisterous game of hide and seek (hiding from the kids – not the wife J).
“Er…why have you ordered a cutlery set!” she bellowed, blowing my cover in one foul swoop
Ok, receiving the wrong item – can happen to anybody I guess. But customer service should be there to pick up the pieces, and make good from the situation.
After explaining the situation to GroupOn – and perhaps half expecting them to let me keep the cutlery set, GroupOn stuck the knife in further (pardon the pun) and stated in unapologetic monotone :
“Sorry, but we don’t offer refunds or exchanges”